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Frequently Asked Questions

I've received a card telling me I've missed a delivery, what do I do now?

Call the number on the ‘We Called’ card to re-arrange delivery or to arrange to collect the parcel from your local depot.

Can I collect my parcel myself?

If you have received a ‘We Called’ card and you prefer to collect an item, please call your local depot who left the parcel to verify that the item has arrived back there before going to collect it, and to check opening hours. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.

Can my parcel be delivered to another address?

Items may only be redirected with permission from the sender. For security and contractual reasons
we cannot accept redirection instructions from a recipient until the sender has authorised us to do
this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.

How can I track my parcel?

There are two ways of tracking your parcel. Firstly you can register and obtain an ID and password which will allow you to login to enter the customer area where you can track your parcels. Alternatively for single consignments you use the Track Your Parcel form on the left.

How do I get a proof of delivery (POD)?

There are two ways of getting a POD. Firstly you can register here and obtain an ID and password which will allow you to login to enter the customer area to see all of your POD's. Alternatively for single consignments you can use the Track Your Parcel form on the left of this page. If you are having difficulties obtaining your POD using either of the above methods please contact Team C.

When will my parcel be delivered?

For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with Team C, the sender will specify delivery from our range of services. This is normally for delivery by 09:00, 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time.

Is my parcel covered by any Goods In Transit Liability Cover?

Please click here for information about Goods In Transit Liability Cover.

How can I get information on opening an account?

Contact Team C on 01842 766777 or e-mail us admin@teamc.co.uk

How do I book online?

Once you have opened an account with Team C they will be able to advise how to use our online service.

How do I get a quotation?

Contact Team C on 01842 766777 or e-mail us admin@teamc.co.uk

How do I view my POD information

To view a single POD, use the Track Your Parcel form on the left of this page.
If you are a registered user of the website, log in, using the form on the left of the page. You will then see an additional menu where you can view your PODs. You can list all PODs for a given date or search for individual jobs by consignment number.

Is there anything you don’t carry?

Please click here for information on what we carry.

Where can I find your terms and conditions?

Click here to read our terms and conditions of carriage.

©2015 Team C Express Logistics Ltd, all rights reserved.